At Lice Free Noggins, we stand behind our work and want you to feel confident long after your appointment is over. If you notice any signs of live lice or viable nits on the treated individual within 30 days of your initial visit, don’t worry—we’ve got you covered. We’ll provide a complimentary re-treatment, with only the follow-up visit fee applying. This guarantee is our way of giving you peace of mind and reassurance that you’re not going through this alone.
How to Keep Your Guarantee in Place
To make sure your guarantee remains valid, there are a few important (and very doable) things to keep in mind:
Everyone in the Household Must Be Checked
All household members need to be screened, and if lice or nits are found, treatment must happen the same day—no exceptions, or the guarantee is void. This includes babysitters, grandparents, and anyone with close, regular contact. If your family splits time between two households, both homes must be seen on the same day.
Follow the Aftercare Plan
Your lice specialist will leave you with clear aftercare instructions. Following these guidelines is key to preventing reinfestation and keeping your guarantee active.
Notify Close Contacts
Anyone you’ve been in close contact with over the past two weeks should be informed. Lice spreads easily and often without symptoms, and sharing the info helps stop it from bouncing back to your family.
Severe Cases May Require a Follow-Up
For more advanced infestations, a professional follow-up may be required before the guarantee officially begins. Your specialist will explain this clearly if it applies to your situation.
Understanding What Our Guarantee Covers
We want to be transparent about what our 30-day guarantee actually means, because we know the distinction matters.
Our guarantee is not a promise that your family will never encounter lice again within 30 days — that would be impossible for any service to offer. Lice spread through hair-to-hair contact that can happen in seconds, and the reality is that children return to classrooms, sleepovers, and friend groups where untreated peers may still have lice. Re-exposure is common, and it has nothing to do with the quality of treatment received.
What our guarantee does offer is financial peace of mind. If you find live lice or viable nits within 30 days of your treatment, we don’t want your family to bear the full cost of a brand-new service. That’s why we offer the follow-up visit at a reduced rate — it’s a courtesy to support you through re-exposure, not a warranty against ever coming into contact with lice again.
That said, if our specialist determines that lice were the result of an incomplete treatment on our end, we will make it right — completely and at no financial responsibility to you. We stand behind our work, and if we fell short, the burden of that is ours to carry, not yours.
It’s also worth knowing: if lice had been left behind from our original treatment, the signs would be professionally unmistakable — even within two weeks, the evidence is clear to a trained specialist. Our guarantee exists because we’re confident in our work and because we understand the world your child moves through every day.
If You Find Lice Again
If you’ve followed the steps above and still spot live lice or viable nits, take a deep breath—this is exactly what the guarantee is for. Simply place what you find on a paper towel or in a clear zip-lock bag and send a picture to licefreenoggins@gmail.com as proof. A Lice Free Noggins specialist will take care of the rest with a free re-treatment and nit removal, excluding the per person follow up visit fee.
Our goal isn’t just to treat lice—it’s to support your family through the entire process and beyond. We’re committed to long-lasting results, clear communication, and ongoing support, so you can move forward feeling confident that your family is truly lice-free.
